Reference

Legal Terms That Actually Make Sense

15bd bajee keeps its terms straightforward so you know exactly where you stand. Access to our platform depends on your local law and the eligible regions we serve — read what applies to your account before you get started.

Bangladesh-region termsbKash, Nagad, Rocket coveredAccount rights explainedMobile-first access rules
15bd bajee Legal Terms That Actually Make Sense
REACH OUR TEAM

How to Contact Us About Legal Matters

If you have a question about your account rights, a payment dispute, or how our terms apply to your situation, our support team handles legal queries through the channels below. Response times vary by channel, and complex account or policy questions may be escalated to a specialist.

Team online

Live Chat

Available through the platform for account and policy questions. Start a chat from your account dashboard and select the legal or account category.

Email Support

Send detailed legal or account queries to our support address listed in your account settings. Include your registered mobile number for faster matching.

Help Centre

Our help section covers account terms, wallet rules, and eligibility questions. Check there first for common policy topics before raising a ticket.

HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We collect only what is needed to run your account — registration details, payment wallet numbers, and session data. That information is not sold to third parties. Cookies on the platform track session state and preferences so your mobile session picks up where you left off, whether you switch from a phone browser to a desktop tab or return after a break. You can request a copy of the data we hold on your account by contacting support with your registered number. Retention periods are set by our internal policy and any regulatory requirements that apply to the eligible regions we serve.

Data Collection

We collect registration details, wallet identifiers like your bKash or Nagad number, and session logs. Nothing beyond what your account requires.

Cookie Use

Session cookies keep your login active across devices. Preference cookies remember your lobby settings. You can manage these through your browser.

Account Security

Login is protected by OTP sent to your registered mobile number. If you notice unexpected access, contact support immediately to freeze your account.

Data Requests

Request a copy or deletion of your account data by contacting support with your registered mobile number. Deletion is subject to mandatory transaction record retention.

Common Questions About Your Rights and Our Terms

These are the questions we hear most from account holders in Bangladesh about how our terms work, what your rights are, and how to act on them.

Access depends on whether using our platform is permitted under your local law and the eligible regions we serve. Check your local rules before opening an account — we cannot make that determination for you.

Contact our support team with your registered mobile number and ask for a data access request. We will provide a summary of the information held against your account.

We delete account data on request, but transaction records must be retained for a period set by our internal policy and any applicable regulatory requirements. Support can confirm the exact retention period.

Accounts may be suspended if the access region does not match the region declared at registration, or if a payment verification step is incomplete. Contact support via live chat to start an appeal and provide your registered mobile number.

Raise a dispute through live chat or email support. Include the transaction date, the wallet number used, and the amount. We will match it against our payment records and respond within the timeframe stated in your ticket.

Policy changes are posted to your account dashboard with a notice period before they take effect. Continuing to use the platform after that period counts as acceptance of the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.